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Refund and Returns Policy

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Refund and Returns Policy for Eljawhara IPTV

At Eljawhara IPTV, we prioritize customer satisfaction and aim to provide exceptional IPTV services. However, due to the digital nature of our products, this Refund and Returns Policy outlines the conditions and processes for handling refunds, returns, and cancellations. By subscribing to or purchasing our services, you agree to the terms stated below.

1. General Policy

Eljawhara IPTV offers digital services, which include subscriptions to live TV channels, movies, and on-demand content. Because of the non-tangible nature of these services, our refund policy is subject to the following conditions:

  • Refunds are available only in specific situations outlined below.
  • All refund requests must comply with the conditions stated in this policy.

2. Refund Eligibility

Refunds will only be considered under the following circumstances:

a. Service Not Delivered

If you purchase a subscription but fail to receive activation or access to the IPTV service within 48 hours of payment, you may request a refund.

b. Technical Issues

If you experience technical issues preventing you from using our service, and our technical support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.

c. Incorrect Payment

In case of accidental duplicate payments or incorrect charges, we will review and process a refund for the overcharged amount.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of Mind: If you decide not to use the service after purchase, we cannot provide a refund.
  • Device Compatibility Issues: It is your responsibility to ensure that your device is compatible with our service before purchasing. Refunds will not be granted for unsupported devices.
  • Partial Use of Service: If you have used part of your subscription period, refunds will not be issued for the unused portion.
  • Poor Internet Connection: Eljawhara IPTV requires a stable internet connection. Refunds are not available if the issue is related to your internet connection or speed.
  • Violation of Terms: If your account is terminated due to a violation of our Terms of Service, no refund will be granted.

4. Cancellation Policy

You may cancel your subscription at any time. However, cancellations do not qualify for a refund unless you meet the conditions outlined in Section 2.

a. How to Cancel

To cancel your subscription, contact us via:

Please include your subscription details, such as your account email or order number, to process the cancellation request.

b. Cancellation During Free Trial

If you are on a free trial, you can cancel anytime before the trial period ends to avoid being charged.

5. Refund Process

If your refund request meets the eligibility criteria, we will process it as follows:

a. Request Submission

  • Submit your refund request by emailing us at support@eljawharaiptv.com.
  • Provide your order number, payment receipt, and a detailed explanation of your issue.

b. Review Period

  • Our team will review your refund request within 5–7 business days.
  • We may contact you for additional information or troubleshooting steps before making a final decision.

c. Approval or Denial

  • If approved, the refund will be processed within 7 business days.
  • If denied, we will provide a detailed explanation of why your request could not be fulfilled.

d. Payment Method

Refunds will be issued using the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the funds to appear in your account.

6. Trial Period Policy

Eljawhara IPTV may offer a free trial for new customers to test the service. During this trial period:

  • You will have full access to our IPTV features.
  • If you do not cancel before the trial ends, the subscription fee will be charged automatically. Refunds for trial-period charges are not eligible unless there was a billing error.

7. Customer Support

We are committed to providing top-notch support to ensure you enjoy uninterrupted service. If you encounter any issues, please contact our customer support team before requesting a refund.

Our team is available 24/7 to assist with technical issues, account management, or general inquiries.

8. Chargebacks

We strongly advise against filing chargebacks with your bank or payment provider without first contacting our support team. Filing a chargeback without valid reason may result in:

  • Suspension of your Eljawhara IPTV account
  • Legal action to recover the service costs and related fees

If you believe you were charged incorrectly, please reach out to us directly to resolve the issue amicably.

9. Updates to the Refund Policy

Eljawhara IPTV reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.

10. Disclaimer

By subscribing to our service, you acknowledge and agree that:

  • IPTV services are subject to certain limitations, such as channel availability or third-party content updates.
  • The quality of streaming depends on your internet speed and device compatibility.

Eljawhara IPTV is not responsible for interruptions caused by factors beyond our control, such as internet outages, natural disasters, or third-party platform issues.

11. Contact Us

If you have any questions or need assistance with a refund or cancellation, please contact us:

We are here to help and ensure your satisfaction with our IPTV services.

Thank you for choosing Eljawhara IPTV. We value your trust and strive to deliver the best IPTV experience possible!

Eljawhara IPTV – Your ultimate destination for premium IPTV services.

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